valid from on 01/01/2025
The seller : "Oracles DAnita Ella"
Email address : contact@oraclesdella.com
Website : https://oraclesdella.com
SIREN Number : 932811656
Our sales are subject to these general conditions which prevail over any purchase condition, except formal and express derogation on the part of « Oracles DAnita Ella ».
Unless otherwise stated, all the contents presented on the seller's website are the property of the seller, are protected under copyright and intellectual property. Any infringement or reproduction, even partial, is punishable by legal proceedings. Any use or reproduction without authorization of the texts, comments, photos and articles present on this site are strictly prohibited (Art.4;335-3).
The products are sold at the price in force at the time of the order, as indicated on the site. The prices are indicated in euros (€), all taxes included because VAT is not applicable in accordance with article 293 B of the French General Tax Code. As the company is not subject to VAT, prices are quoted net of VAT.
The prices of the products sold on the site are per article and reference.
The delivery costs are mentioned separately, depending on the choice made. Orders are payable in euros, regardless of the place of delivery or residence of the buyer. In the event of an error in typing, printing, publication or calculation revealing a price significantly lower than the price normally charged on the site or in the reference market for the Product (s) considered, their order may be cancelled even if it has been automatically confirmed by the seller, in which case the customer will be informed as soon as possible by email so that he can, if he wishes, place an order at the correct price.
In case of delivery of products outside France, the seller is not responsible for the payment of customs duties or other costs or local taxes. Such duties, costs or taxes are the responsibility of the customer as the buyer and, if necessary, he is also required to make the necessary declarations to the competent authorities of the country of delivery.
Payment for orders is made by credit card (Visa, MasterCard) secured by Stripe (the first payment infrastructure for online commerce).
The essential characteristics of the products and their respective prices are made available to the customer (description in the caption of the photos). The products are described and presented with the utmost accuracy.
The company is not responsible for misuse or normal wear and tear due to regular use.
To order the desired items, the customer accesses their product sheet from the seller's website, he chooses the desired quantity and clicks on "Add to cart".
By clicking on the "validate cart" button, the buyer confirms his order after checking his cart. He must then validate it by clicking on the "Pay" button. The sale becomes final only after full payment of the sale price by the buyer in accordance with the payment methods indicated in Article 4 hereof.
The customer will then receive by email a confirmation of acceptance of the order within twenty-four (24) hours, summarizing the order reference, the item (s) ordered, their quantity (s), price, color, size (s), delivery costs, the chosen payment method, the customer's details as well as the delivery and billing addresses chosen.
In the absence of validation of the order by the seller within this period by email, the order is not deemed to have been taken into account.
In the absence of receipt of an email within the specified period, the customer is invited to contact.
The customer will also receive by email the confirmation of the shipment of the order.
The seller undertakes to honor the orders received on the site and duly validated within the limits of available stocks, in accordance with the delivery conditions.
In the absence of availability of one or more products ordered on the site, the seller undertakes to inform the customer by email.
The seller reserves the right to cancel and refund any order from a customer for a legitimate reason, for example due to a difficulty in supplying a product, a problem with the order or delivery, or due to the abnormality of the order or, when there is a dispute concerning a previous order, and in particular its payment. The seller cannot be held liable in this respect under any circumstances.
The seller will inform the customer only by email. The customer is therefore requested to check his email box regularly.
The delivery costs are indexed to the current postal rates and are included in the total when ordering. In the event of a tariff change in force, the seller will modify his delivery costs.
Shipments will be made by the best carrier suited to the destination, shipments will be made by Colissimo, Mondial Relay, Chronopost...
Delivery costs outside metropolitan France will be stated on a case-by-case basis.
The delivery time indicated during the registration of the order is given only as an indication and is not guaranteed in any way. Therefore, any reasonable delay in the delivery of the products will not be able to give rise to the benefit of the buyer, the allocation of damages or the cancellation of the order.
The risk of transport is borne in full by the buyer. The seller cannot be held responsible for the absence or delay of delivery in case of force majeure, disturbances or strikes of postal services and means of transport or bad weather. The items are shipped in perfect condition.
In case of missing or damaged goods during transport, the buyer must inform the seller by email within 10 days of delivery. The products will be shipped only after receipt by the seller of the total amount of the purchases including the shipping costs. Any goods returned to the company because of an incorrect or incomplete delivery address will be shipped with additional shipping costs to be borne by the buyer.
In accordance with Article L 21-28 of the Consumer Code, our customers have the right of withdrawal when they order products online. If, for any reason, you are not completely satisfied with your purchase, you have the right to exercise your right of withdrawal within fourteen (14) days of receipt of your order, without having to justify reasons or pay penalties. To exercise this right, you must notify us of your decision to withdraw in writing, using the contact form provided on our website or by sending us a clear statement by e-mail. Be sure to include the necessary order information to identify your purchase.
Pour exercer ce droit, vous devez nous notifier votre décision de rétractation par écrit, en utilisant le formulaire de contact fourni sur notre site web ou en nous envoyant une déclaration claire par email. Assurez-vous d’inclure les informations de commande nécessaires pour identifier votre achat.
After notifying your intention to withdraw, you have an additional fourteen (14) days to return the product at your expense, which must remain in its original packaging, the pellet remaining intact.
We will then refund the total amount of your purchase (excluding delivery costs), within fourteen (14) days of receipt of the returned product.
The refund will be made using the same payment method as that used for the initial transaction, unless otherwise agreed by you.
The seller cannot be held liable under any circumstances in the event of non-performance or improper performance of contractual obligations attributable to the customer, in particular when entering his order.
The seller cannot be held responsible, or considered as having failed to comply herewith, for any delay or non-performance, when the cause of the delay or non-performance is related to a case of force majeure as defined by the jurisprudence of the French courts and tribunals.
It is also specified that the seller does not control the websites that are directly or indirectly linked to the site. Consequently, it excludes any responsibility for the information published there. Links to third-party websites are provided for information purposes only and no guarantee is given as to their content.
The seller may freely modify this Personal data protection Policy. Any changes will take effect as soon as they are published.
Soucieuse de la protection des données personnelles de ses clients et prospects, le vendeur s’engage à respecter les dispositions de la loi n°78-17 du 6 janvier 1978 telle que modifiée, relative à l’informatique, aux fichiers et aux libertés ainsi que celles du règlement (UE) n°2016/679 du 27 avril 2016.
En tant que responsable de traitement, le vendeur s’engage à respecter la confidentialité et la sécurité de vos données personnelles, conformément à la présente politique de protection des données personnelles.
En utilisant notre site, en créant un compte client ou en passant commande, vous déclarez accepter sans réserve les termes de la présente politique de protection des données personnelles. Le vendeur pourra modifier librement la présente politique de protection des données personnelles. Toute modification prendra effet dès publication.
In the event of a dispute relating to an order or to our products and services, we encourage our customers to contact us in the first place in order to resolve the dispute amicably. In the event that an amicable agreement cannot be reached, in accordance with the legal and regulatory provisions in force, the customer has the right to resort to a consumer mediator. We inform you that you can contact the consumer ombudsman responsible for our sector of activity using the contact details provided by the competent authority or by visiting the official website of the European Commission for Online Dispute Resolution (ODR).
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